Help Centre

Frequently Asked Questions

Everything you need to know about TesseractApps, organised by topic.

General FAQs

What is this platform designed for?

Who can use this platform?

Is there role-based access control?

Can I access the platform on mobile devices?

How secure is the platform?

Is training available for new users?

Is support available if I need help?

How does the accounting feature work?

Can the software be customised for my organisation?

Product-Wise FAQs

Admin Console

How can I update my organisation’s details?

What settings can I configure?

Can I create and manage multiple facilities?

Access Control Panel

What if I forget my username or password?

Can I upload multiple user accounts at once?

HR Operations

How are staff created and managed?

How is staff training managed?

Can I monitor staff performance?

Roster Management

How are shifts categorised?

What does the auto-scheduling feature do?

What are group shifts?

Can I add breaks during shifts?

How do employees access schedules?

Can employees see other people's schedules?

How do I set up recurring shifts?

What shift types are supported?

How are public holidays handled?

How are timesheets created?

Do timesheets include overtime and penalty rates?

How are sleepover shifts reflected?

Where can I access timesheets and wage reports?

Can staff claim expenses after a shift?

How is mileage calculated?

What notifications do users receive?

What is an EOI?

T-sign

Where can I view signed documents?

How do I know when a document needs my signature?

Is the signing process secure?

Clock In & Clock Out

When can I sign in?

What if I work beyond my scheduled hours?

Is supervisor approval required?

What if I arrive late?

Participants Management

How do I add a participant?

What is a Participant Journal?

Can participant funding be tracked?

What is the Risk Profile?

Incident Management

How do I report an incident?

Can I edit an incident after submission?

Who can see incidents?

Documents

What is the Documents used for?

Who can delete files?

Can I control access to specific files?

Role-based Dashboard

How often is data updated?

Who can access dashboards?

Chat

Is chat secure?

Can I share files?

Can I search previous messages?

My Profile

Where can I complete training?

How do I prepare for performance reviews?

How do I request leave?

Forms

Can I create custom forms?

How are forms shared?

Can I track form submissions?

Accounting

Can I manage payroll?

How are invoices managed?

What is a general ledger?

Does the system support Single Touch Payroll?

Can I track participant invoices?

Can I generate wage reports?

T Learning Hub

Who has access to training content?

Can I track training progress?

Is the training library updated?

Timesheet

Where can I access timesheets and wage reports?

Can I duplicate entries from previous days?

Is timesheet approval supported?