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Help Centre
Frequently Asked Questions
Everything you need to know about TesseractApps, organised by topic.
General FAQs
What is this platform designed for?
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Who can use this platform?
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Is there role-based access control?
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Can I access the platform on mobile devices?
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How secure is the platform?
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Is training available for new users?
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Is support available if I need help?
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How does the accounting feature work?
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Can the software be customised for my organisation?
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Product-Wise FAQs
Admin Console
How can I update my organisation’s details?
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What settings can I configure?
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Can I create and manage multiple facilities?
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Access Control Panel
What if I forget my username or password?
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Can I upload multiple user accounts at once?
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HR Operations
How are staff created and managed?
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How is staff training managed?
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Can I monitor staff performance?
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Roster Management
How are shifts categorised?
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What does the auto-scheduling feature do?
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What are group shifts?
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Can I add breaks during shifts?
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How do employees access schedules?
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Can employees see other people's schedules?
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How do I set up recurring shifts?
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What shift types are supported?
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How are public holidays handled?
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How are timesheets created?
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Do timesheets include overtime and penalty rates?
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How are sleepover shifts reflected?
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Where can I access timesheets and wage reports?
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Can staff claim expenses after a shift?
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How is mileage calculated?
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What notifications do users receive?
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What is an EOI?
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T-sign
Where can I view signed documents?
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How do I know when a document needs my signature?
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Is the signing process secure?
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Clock In & Clock Out
When can I sign in?
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What if I work beyond my scheduled hours?
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Is supervisor approval required?
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What if I arrive late?
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Participants Management
How do I add a participant?
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What is a Participant Journal?
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Can participant funding be tracked?
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What is the Risk Profile?
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Incident Management
How do I report an incident?
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Can I edit an incident after submission?
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Who can see incidents?
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Documents
What is the Documents used for?
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Who can delete files?
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Can I control access to specific files?
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Role-based Dashboard
How often is data updated?
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Who can access dashboards?
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Chat
Is chat secure?
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Can I share files?
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Can I search previous messages?
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My Profile
Where can I complete training?
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How do I prepare for performance reviews?
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How do I request leave?
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Forms
Can I create custom forms?
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How are forms shared?
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Can I track form submissions?
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Accounting
Can I manage payroll?
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How are invoices managed?
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What is a general ledger?
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Does the system support Single Touch Payroll?
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Can I track participant invoices?
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Can I generate wage reports?
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T Learning Hub
Who has access to training content?
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Can I track training progress?
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Is the training library updated?
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Timesheet
Where can I access timesheets and wage reports?
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Can I duplicate entries from previous days?
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Is timesheet approval supported?
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